Call Center Products & Services (also see Software)

Advantage Interactive Corp. - Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection.

Alpha-American Programmable Signs - Offering specialized and customized LED signs for call center applications. Signs enable real-time display of ACD statistics, messages and alerts to agents.

ALVE Technology Corporation - Software product providing integrated metrics for call center performance optimization and reporting.

Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.

Blue Pumpkin, Inc. - Provides workforce management, forecasting, planning, and employee scheduling solutions for multi-channel and virtual contact center and call center environments.

Call Center Network Group - Providing programs and services that facilitate the exchange of ideas, experiences and solutions to meet the challenge of managing the call center environment. Subscription based.

Call Center Technologies - Offering onscreen and wallboard visual management information tools such as Visual IS and ACDView for call centers and help desks. Other products include ACDStor, a Windows based software package that captures ACD data.

CallCop - Offering online call management solutions for monitoring and controling telephone usage. Provides call detail for both incoming and outgoing calls.

CenterCore - CenterCore is a manufacturer of call center furniture designed with the focus of maximizing room capacity and user comfort. Many call center design configurations illustrated on the site.

ChaseData Corporation - Specializes in delivering predictive dialing systems to medium and large call centers.

Clone Cubicles - Manufacturer of Clone cubicles, compatible with Herman Miller, Steelcase and Haworth office furniture systems. Special cubicle solutions available for call centers.

Comsys Multi Media Services - Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call & contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers.

CosmoCom - Provider of all-IP, universal access, contact center platforms. Enables service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).

Dees Communications - Specializes in sophisticated productivity and quality measurement solutions for call centers.

Dial Interactive - Offers call center assessment, CTI/IVR analysis, call flow/IVR re-engineering, technology RFP management and reporting assessment.

DialConnection - Offering predictive dialing, telemarketing and call center solutions.

Digivoice - Provides call recording, quality monitoring, workforce management,e-Learning, contact center recording and analytics. Reseller for NICE Systems, Blue Pumpkin, Interactive Intelligence, EPOS, Knowlagent, Wygant and GMT.

EasyRun - Products which offer graphical control over call center telephony functions.

EchoPass - Application service provider offering Web-based telephone and Internet customer support services including text chat, email and Web call-backs.

Enablx - Technology service provider of contact center management solutions.

eOn Communications Corporation - Products which integrate and manage voice, e-mail and Internet communications for customer contact centers.

e-talk Corporation - Provider of contact center management solutions including performance monitoring and measurement for enterprise contact center operations.

Eyretel Call Recording - Provider of technological solutions to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications. Focus on call center applications. UK corporate headquarters.

Five9 - Company offers Internet hosted predictive dialer, ACD, and CRM for call center applications. Service requires no hardward other than telephones and a broadband connection.

Golden Voice Technology & Training - Offering digitized voice communications equipment, and customized computer based training for call handlers.

Gryphon Networks - Provider of automated privacy compliance solutions to aid outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.

Info-Vision - Offers television-sized monitors suspended from ceiling in call centers and help desk environments; used for communicating vital data and management messages instantly to agents.

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JDM Systems, Inc. - Provider of systems development and integration solutions for customer service contact centers.

LamarTech LLC - Offering call center solutions such as Aspect Contact Center, Agent Focus and Resource Focus. Technical support services for the contact center industry also available through global network of resources.

Mercom - Manufacturer of recording and evaluation systems for call centers. Flagship product is Audiolog multi-function recording platform sold through network of certified resellers.

Micro Computer Systems, Inc. - Web-based chat and email management solutions for integrated contact centers. Calypso Contact Center product routes email and chat requests to appropriate agents similar to voice ACD systems. Live web demo.

Noble Systems Corporation - Provides the world’s best “total solution” value in call center software, computer telephony, and customer contact technology. Our integrated solution includes predictive dialing, ACD, IVR, call recording, ERMS, and webchat in a single, unified platform.

OPC Marketing, Inc. - Sells and supports auto dialers and predictive dialing systems, fax broadcasting systems, PBX phone systems, telephony accessories for call centers.

Oz Call Centres - Reference source for the global call center industry. Headquartered in Australia and assisting with call center referrals worldwide.

Plant Equipment, Inc. - Developer of telecommunications systems for 911 emergency call centers. Career opportunities and industry trade show information.

Predictive Plus - Expertise in call center operations, predictive dialling and teleservice industry technology.

Phone-Conference-Services.com - Conference Calling: conference call services, phone conference, telephone conference, teleconferencing services, conference calling services, business conference calls, low cost conference calls.

The Resource Center - Wide selection of help desk, call center, CRM and customer satisfaction training seminars, certifications, books and videos.

Spanlink Communications - Call center products include computer telephony integration, interactive voice response and IP telephony. Services include consulting, custom development and support services for contact centers.

Spectrum Corporation - Manufacturer of software-driven call center wallboards. Information updated and displayed for agents on flat panel. Call center case study available on site.

SmithGear - Offering consumer electronics communications products and more.

Stonehouse Dialers - Analog adaptive dialer, contact manager interfacing, power plus dialer, supervisor program and 8 line autodialer.

Sumihiro Corporation - Designs, develops and manufactures state-of-the-art digital signal processing equipment. Products include CallCatcher call recording, logging and monitoring solution for call centers. Headquarters in the Netherlands.

Teleopti - Developer of applications for logging, traffic measuring, staffing, scheduling, follow-up, optimisation and invoicing. Products include Teleopti Contact Center Coach, Teleopti Business Telecom Coach and TeleRevision/Tele Audit. Headquarters in Stockholm, Sweden.

Total Office Systems, LTD - Business recording solutions for call centers, financial, emergency (911). Providers of Mercom Audiolog and IntellAgents2000 products. Based in Toronto, Canada.

Travis Voice and Data - Provider of call center products such as Mercom Audiolog digital agent recording system, IntellAgents2000 quality assessment tool, "Axxessory" call center solution and AgentCARE agent management software. Business focused in Oklahoma, Texas, Arkansas and Kansas.

Ulysses Learning - Contact center simulation-based training program for customer service, sales and coaching.

Verbatim Third Party Verification - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. Creates recorded of customer's authorization in their own voice for permanent, retrievable record of transaction.

Voice Print International - Develops digital voice recording, screen capture and quality monitoring applications for compliance, liability, quality assurance and training purposes.

VoiceStamps - Provider of voice authorization and phone recording for inbound and outbound call centers. Applications include recording phone conversations, recording verbal contracts, and third-party verifications.

White Pajama - Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.