Call Center Directory:

ALVE Technology Corporation - provides the communications device integration and reporting to enable modern customer contact centers to react in a real time manner, to agents and to customers.

Because ALVE integrates the telephony devices, PBX, ACR, IVR and communications channels like voice over IP, email and web chat, ALVE enables the customer contact center to get a unified view of all customer activity.

Agent behavior can be modified because real time information on that agent's performance is available.

ALVE Value Proposition:

ALVE's Unified Enterprise Reporting enables the modern customer contact center to become a real-time, flexible enterprise that can react quickly to customer or agent issues. ALVE's technology frees supervisors and managers from building expensive, manual reports across enterprise communication sources. The typical ALVE Return On Investment (ROI) is less than 100 days.