Call Center Directory:

Advanced Call Centre Consulting - founded by Louie Gazzola who has a successful record of over fifteen years in strategic  planning and implementing technology-based solutions in a number of industries. Louie’s career has focused on identifying the business needs and tailoring technology solutions to meet consumer and management expectations.

ACCS also partners with a number of independent groups to provide complimentary services to our clients.  Our partnerships allow us to engage industry experts in Facility Planning, Network Management, Report Writing and System Architecture. Training and Personnel Consultant partners are also available as part of the ACCS team based on our client’s needs.

Working in the Utility, Telecom, Cable, Airline & Travel Industry, Louie was responsible for the development and implementation of the strategy and tactics to achieve customer service while meeting financial targets.  This achievement was illustrated in a recent assignment where while maintaining Service Level targets, cost per call improved by 20% and the centre increased first call resolution from 40% to over 80%.

While at a national communication organization, Louie delivered a number of projects on time and on budget involving technology along with the launch of new products and services.  These projects ranged in size (up to $6M) and complexity.  The scope of these projects varied from the start-up and relocating of new centre’s of (220+ seats) to developing transition plans of call volume and staffing requirements