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Call Center Workforce Management - Call Center Guide
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Call Center : Workforce Management
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Agenses
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Offers online forecasting and scheduling solutions for small to midsized callcenters. Using the latest artificial intelligence algorythms combined with an ASP structure Agenses offers you affordable solutions.
(Added:
20-Oct-2003
| Hits:
115
| Rating:
9.00
| Votes:
3
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Ansapoint Call Center Software
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Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
(Added:
22-Mar-04
| Hits:
66
| Rating:
0
| Votes:
0
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Blue Pumpkin Software
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Call center workforce management software has become critical to many call centers; they must properly manage their workforce in order to profit and keep their customers happy. Blue Pumpkin's PrimeTime family of products helps call centers do this with powerful scheduling and forecasting tools. These tools can help your call center to cut overhead while maintaining top notch customer service.
(Added:
7-Oct-2003
| Hits:
459
| Rating:
5.25
| Votes:
4
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Calabrio
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Calabrio is an efficient cutting-edge workforce management solution designed for contact center management.
(Added:
10-Mar-2004
| Hits:
79
| Rating:
8.50
| Votes:
2
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DiMETRO Performance Manager
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DiMETRO's Total Performance Management (TPM) Hub is a unique software application providing organizations committed to industry best practice with the only integrated solution to measure, analyse and track employee performance and quality.
(Added:
9-Aug-2004
| Hits:
30
| Rating:
10.00
| Votes:
1
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Envision
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Workforce management, call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
(Added:
6-Nov-2003
| Hits:
98
| Rating:
0
| Votes:
0
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IEX Corporation
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IEX TotalView Workforce Management software improves agent scheduling, forecasting, planning and performance management processes in call center and multi-channel contact center environments. Offering innovative workforce management software, knowledgeable staff and an unwavering commitment to customer service, IEX helps call centers achieve operational success.
(Added:
11-May-2004
| Hits:
264
| Rating:
9.00
| Votes:
1
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InVision Software AG
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Workforce management software for customer contact centers.
(Added:
22-Mar-04
| Hits:
48
| Rating:
9.00
| Votes:
1
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Irene Workforce Management Software
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This award-winning workforce management software for contact centers is available as an ASP subscription service over the Internet OR as an installation on your company servers for access via your intranet.
(Added:
8-Oct-2003
| Hits:
109
| Rating:
9.00
| Votes:
1
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Kronos Incorporated
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Offers workforce management solutions inlcuding web-based, integrated time and attendance, time and labor, and HRMS solutions that help increase an organization's ROI.
(Added:
12-Aug-2004
| Hits:
56
| Rating:
9.00
| Votes:
1
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