An independent consulting firm providing business services in call center consulting and general telecom consulting.
(Added:
15-Apr-04
| Hits:
43
| Rating:
0
| Votes:
0
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Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. Based in Sydney, Australia.
(Added:
15-Apr-04
| Hits:
23
| Rating:
0
| Votes:
0
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Partnered with a wide variety of utilities to transform their customer service departments into high performing service organizations that both delight customers and generate profits.
(Added:
6-Nov-2003
| Hits:
49
| Rating:
0
| Votes:
0
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Specializes in skills training for call center agents and managers through various online courses and e-books.
(Added:
15-Apr-04
| Hits:
81
| Rating:
0
| Votes:
0
)
Inbound call centers in every industry recognize the importance of recording and evaluating their inbound calls. Quality Monitoring and Quality Assurance initiatives are effective methods for achieving these objectives.
(Added:
2-Jun-2004
| Hits:
34
| Rating:
0
| Votes:
0
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Phone skills training for call centers. Includes best practices phone techniques for customer service excellence. Free sample training materials.
(Added:
15-Apr-04
| Hits:
273
| Rating:
0
| Votes:
0
)
A leading call center, hospitality and sales training and consulting company for e-Learning, help desks, and phone professionals.
(Added:
28-Jun-2004
| Hits:
33
| Rating:
9.75
| Votes:
8
)
A unique solution to a call center manager's ongoing challenge - to keep yourself and your staff motivated and excited about delivering consistently positive customer experiences.
(Added:
27-Apr-2004
| Hits:
74
| Rating:
5.00
| Votes:
1
)
A web-based training site which offers password access to customer service training movies. These animated training movies are adapted from the best selling corporate video series from Telephone Doctor Customer Service Training.
(Added:
8-Oct-2003
| Hits:
73
| Rating:
7.50
| Votes:
2
)
Learn anytime, anywhere via the Internet. Select from over 850 courses in Business Professional, Internet/Intranet, Office Productivity & Information Technology from $29 to $49 each.
(Added:
6-Aug-2004
| Hits:
22
| Rating:
10.00
| Votes:
2
)
