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Call Center Software - Call Center Guide
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Call Center : Software : Page 5
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Primus Knowledge Solutions
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Delivers award-winning KM software that enables companies to provide a superior customer experience via call centers, help desks, and Web self-service. We power every interaction with knowledge to increase customer satisfaction and reduce operational costs.
(Added:
13-May-2004
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11
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Professional Telecommunications, Inc.
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Distributor of business management solutions for the call center industry from workforce management software to call logging and speech recognition IVR and voice mail systems.
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22-Mar-04
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14
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pulse
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pulse is an industry-leading provider of telephony software solutions and related services for interactive voice response (IVR) systems, voice response units (VRU), turnkey switching platforms, automatic call
distribution (ACD) software, automatic and predictive dialers, conferencing services, audiotext systems, and many other turnkey or customized automated applications.
(Added:
29-Apr-2004
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14
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Red Sky Technologies
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Their product: E-911 AutoPilot, on the Windows platform provides automated E-911 ALI information management, updates by downloading PBX data then forwards to Service Center and PSAPs.
(Added:
15-Apr-04
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14
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RoboInfo
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RoboInfo software offers organizations a simple way to publish, manage, and deliver business-critical documentation online. The intuitive editing environment lets you quickly leverage current documentation or easily create new content. RoboInfo provides end users with powerful tools for instantly retrieving the most up-to-date information available.
(Added:
6-Nov-2003
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21
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Rockwell FirstPoint Contact
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Software provides complete customer contact solutions supporting multiple channels including voice, e-mail, web, wireless and VoIP.
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22-Mar-04
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15
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Simple Simon, Inc
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Dialers, fax broadcast, IVR, ACD and predictive dialing software.
(Added:
8-Oct-2003
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62
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10.00
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1
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Stratasoft
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Provider of advanced contact management software, predictive dialers and autodialing solutions. Our award-winning product, StrataDial VC2 (Virtual Contact Center) has garnered industry-wide acclaim as a leading solution for outbound, inbound and blended call centers of all sizes.
(Added:
8-Oct-2003
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71
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9.00
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2
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Stratasoft
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Provides a comprehensive suite of essential call center software to companies worldwide to enhance the efficiencies of contact center related activities including inbound acd (automatic call distribution), ivr (interactive voice response), call blending, cti, screen pops, home agents, digital voice recording, predictive dialers, auto dialers, preview dialers and more.
(Added:
31-Mar-2004
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54
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Strategic Computer Support, Inc.
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Offering contact center technology for inbound, outbound, and fully blended customer contact centers.
(Added:
22-Mar-04
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12
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0
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