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Call Center Software - Call Center Guide
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Call Center : Software : Page 2
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Asterisk PBX Software
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Asterisk provides all of the features you would expect from a PBX and more. Uses voice over IP in three protocols, and can interoperate with almost all standards-based telephony equipment using relatively inexpensive hardware. Also provides Voicemail services with Directory, Call Conferencing, Interactive Voice Response, Call Queuing. It has support for three-way calling, caller ID services, ADSI, SIP and H.323 (as both client and gateway).
(Added:
15-Apr-04
| Hits:
93
| Rating:
10.00
| Votes:
1
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Austin Logistics
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Leading provider of call center software uses embedded analytics to predict customer value and behavior to drive more profit from every customer interaction.
(Added:
18-Oct-2004
| Hits:
6
| Rating:
0
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0
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Avotus
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Offering software designed to help call center managers and supervisors control Nortel Networks Meridian 1 system. Product aims to reduce the number of abandoned calls and optimize staffing levels.
(Added:
22-Mar-04
| Hits:
25
| Rating:
0
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0
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Bard Technologies
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Developer or callLAB pc-based software for testing call center behavior with call-by-call simulation technology. Used for strategic analysis and workforce management. Demo version available for download.
(Added:
22-Mar-04
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25
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0
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0
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Call Center Software Solutions
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The Call Center Software Solutions (CCSS) Definity Reporting Package allows you to predict your future call center volumes, better schedule your agents, plan training and improve the quality of your call center experience.
(Added:
30-Jan-2004
| Hits:
82
| Rating:
5.00
| Votes:
1
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Callscripter
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Workflow management software for contact centres. Allows call scripts to be written in minutes by non-technical users. Includes screen popping and full reporting suite. UK-based company.
(Added:
22-Mar-04
| Hits:
38
| Rating:
10.00
| Votes:
2
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Calltrol
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Calltrol Corporation provides tools and systems to telephony enable eBusiness and Customer Relationship Management (CRM) applications. Primarily used in Telesales, Market Research, Customer Service and Support contact centers, Object Telephony Server (OTS) seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common
(Added:
7-Oct-2003
| Hits:
57
| Rating:
0
| Votes:
0
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Centergistic Solutions
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Offers software designed to gather data from multiple sources including call center ACDs and present this information in dynamic, functional formats.
(Added:
22-Mar-04
| Hits:
11
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0
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0
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Collaboration Technologies
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The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
(Added:
22-Mar-04
| Hits:
12
| Rating:
0
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0
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