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Call Center Monitoring - Call Center Guide
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Call Center : Monitoring : Page 2
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CR3M.com
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Offers an unbiased 3rd-party quality monitoring solution is tailored to meet your specific needs in such areas as sales, customer care, and technical support. This includes recording and scoring calls, providing feedback, and delivering in-depth reporting from the representative to executive levels.
(Added:
25-May-2004
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17
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0
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0
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Data Collection Resources
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Monitoring and agent evaluation software.
(Added:
22-Mar-04
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26
| Rating:
10.00
| Votes:
1
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DiMETRO VRS Enterprise
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Offers a cost effective enterprise wide recording solution. Using J2EE as the core application architecture, VRS Enterprise supports trigger based recording, distributed recording consolidation, on-line quality scorecards and browser based search and playback. By leveraging your existing investment in PC's and network infrastructure, a VRS recording solution not only increases your return on existing IT assets, but provides you with a highly scalable recording solution.
(Added:
5-Aug-2004
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25
| Rating:
10.00
| Votes:
1
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DSS Corporation
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Provides tailored recording solutions for customer service, telemarketing and inbound/outbound contact centers.
(Added:
4-May-2004
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39
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0
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Dynamic Instruments Inc.
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Digital voice recording, CTI to almost any database or PBX and quality monitoring solutions for contact centers, government agencies and public safety organizations worldwide.
(Added:
20-Oct-2004
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12
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0
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e-talk Corporation
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Pioneered the automation of quality monitoring. And now we have built upon that legacy to extend that automation and simplification into a continuous Performance IMPACT process.
(Added:
4-Mar-2004
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51
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Eletech Enterprise Co. Ltd.
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Designs and manufactures digital voice loggers, digital sound boards, sound chips and voice chips, message repeaters, music on-hold players and specialized digital sound systems.
(Added:
23-Mar-04
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22
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0
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Envision Telephony
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Call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
(Added:
22-Mar-04
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33
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0
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HyperQuality
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Reviews and evaluates telephone conversations, email correspondence, and chat between customers and customer care agents and reports the results to managers, supervisors and individual agents on a daily basis. The goal is to help customer care professionals improve their performance and become EvenBetter every day.
(Added:
1-Jun-2004
| Hits:
25
| Rating:
8.00
| Votes:
2
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KONEXX Phone to PC Call Recording Software
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For the call center: call recording and monitoring systems help you train agents amd improve customer service.
(Added:
8-Oct-2003
| Hits:
100
| Rating:
10.00
| Votes:
1
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