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Call Center Hosted Contact Center - Call Center Guide
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Call Center : Hosted Contact Center
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$250 IP Contact Center Systems
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Five9's reliable, secure VoIP Contact Center product allows anyone to buy world class Predictive Dialers, ACDs, IVRs, and CRM systems at a fraction of the traditional cost - with NO PER MINUTE FEES, NO equipment to buy, and NO long term committments. Get all the features - Fast, Easy Affordable - without expensive hardware or software. Sets up in 24 hours.
(Added:
14-Apr-2004
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69
| Rating:
8.00
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1
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Bard Technologies
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CallLab ACD Simulator. System that models activity in a call center, projecting future activity (in aggregate) and allowing you to experiment with changing call center parameters. A good way to model the behavior of skills-based routing (and other random activities that bedevil Erlang calculations).
(Added:
7-Oct-2003
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87
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0
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Braxtel Communications
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Providers of hosted and premise based customer call center solutions incorporating Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer-Telephony Integration (CTI), dialers, switching, management, and reporting.
(Added:
14-Apr-2004
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81
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0
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0
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CosmoCom
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CosmoCom is revolutionizing electronic commerce and electronic customer care with its innovative technology to integrate live multimedia communication with Web and other network-based applications while also supporting traditional telephone-based access.
(Added:
8-Oct-2003
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92
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Echopass Corporation
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Provider of hosted CRM software solutions for mid-tier enterprises, departments and branches of large enterprises and outsourcers worldwide. With a wide range of flexible inbound and outbound customer contact services, Echopass delivers rich functionality that is easy to deploy and use.
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1-May-2004
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35
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NovaSim
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A leading provider of comprehensive simulation services and products. Our founders have two decades of combined experience in the use of discrete event simulation to solve complex business problems.
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7-Oct-2003
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61
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Nuasis
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IP contact center company provides companies with enterprise software that improves customer service and reduces call center operating costs. The company’s product, the NuContact Center , is leading the transformation of the customer contact center from proprietary circuit-based ACD switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail, and Web.
(Added:
24-Jun-2004
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27
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0
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Rockwell Automation
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Rockwell Automation is a leading industrial automation company focused to be the most valued global provider of power, control and information solutions.
(Added:
7-Oct-2003
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81
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Telax Hosted Call Center
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Our Virtual (Hosted) Call Center is the technology allowing customers to have a fully functional Automatic Call Distributor and Integrated Voice Response Unit. There is no Capital Investment in equipment, no contracts to sign. We supply the technology, and the customer supplies the Agents. The Agents can be located in multiple locations anywhere in the world: Head Office, Branch Offices or Home Offices.
(Added:
15-Mar-2004
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111
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0
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Voxify
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Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Conversation Engine, Voxify Automated Agents model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, like reservations, sales, and account requests.
(Added:
28-Jun-2004
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27
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0
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