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Bard Technologies - Call Center Guide
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Bard Technologies
Description: CallLab ACD Simulator. System that models activity in a call center, projecting future activity (in aggregate) and allowing you to experiment with changing call center parameters. A good way to model the behavior of skills-based routing (and other random activities that bedevil Erlang calculations).
URL: http://www.bardtech.com/
Visit this site: Bard Technologies
Category: Call Center Hosted_Contact_Center
Visits to this site: 87
Bard Technologies was added to the Call Center Guide database on 7-Oct-2003.
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