Contact Center (Web-Enabled Call Center)

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Call Center Definitions - Call Center Guide

Call Center : Definitions

Word	Contact Center (Web-Enabled Call Center)
Definition	A call center capable of processing inquiries from multiple communications media, such as phone, fax, and VoIP, using the same distribution, queuing, and routing systems. (Also known as Web-Enabled Call Center.)
Category	Definitions

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Call Center Definitions

Call Center Definitions Pages last updated on: 19-Sep-2004
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