| Definition |
Outsourcing uses skills and resources of specialized service providers to perform many critical, yet non-core activities. BPO does this along with using technology to break down barriers between traditional functions like finance, call centers and order processing. This speeds implementation and ensures that the intended benefits really hit the bottom line. BPO means examining the processes that make up the business and its functional units, and then working with specialized service providers to both reengineer and outsource these at the same time. |
