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Call Center Consulting - Call Center Guide
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Call Center : Consulting : Page 2
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Applied Computer Telephony Ltd.
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Canadian consulting firm with focus on web enabled and IP-based multimedia contact center applications. Specializing in computer telephony integration, IP telephony, CRM and eBusiness consulting services and training.
(Added:
12-Apr-04
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20
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0
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0
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Aspect
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Consulting firm specializing in call center operational reviews and system selection studies.
(Added:
12-Apr-04
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22
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0
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0
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Avtex
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An independent designer, developer and service provider. Avtex delivers messaging, data, call center and business process solutions to companies of all sizes, in virtually every sector of business and industry. VAR for Lucent, Interactive Intelligence, Comverse InfoSys and Blue Pumpkin.
(Added:
8-Oct-2003
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71
| Rating:
7.00
| Votes:
2
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Barbara Burke and Associates
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Professional speaker and trainer of customer service supervisors and staff to improve call center performance through development of a sales culture.
(Added:
12-Apr-04
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21
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0
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Berring Hine Consulting Group
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Consulting firm works with public sector organisations to improve their service delivery. This includes helpline and call-centre services, the development and implementation of customer-facing business models and complex market research with customer and stakeholder consultation programmes.
(Added:
12-Apr-04
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25
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BPA International
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Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.
(Added:
12-Apr-04
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25
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0
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Call Center Ideas
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Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
(Added:
12-Apr-04
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45
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3.00
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1
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Call Center Learning Solutions (CCLS)
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Specializes in skills training for call center agents and managers through various online courses and e-books.
(Added:
12-Apr-04
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25
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0
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CC Associates Call Centre Consultancy
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Call center and contact centre specialist consultants dealing with operations, multi touchpoint interaction networks and customer relationship management in the UK.
(Added:
12-Apr-04
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28
| Rating:
1.00
| Votes:
1
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CCOA, Inc.
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Specializing in Contact Center Outsourcing Advisory services. Expert matching and advisory services for contact center outsourcing requirements. Free Advisory Services for Outsourcing Partner Selection and Outsourced Partner Assessment. With over 30 years of industry experience, we've profiled hundreds of contact center outsourcers. Our goal is to maximize your contact center outsourced investment.
(Added:
5-Apr-2004
| Hits:
35
| Rating:
6.50
| Votes:
2
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